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Privacy

At Octopus3, we take your online security very seriously, and we're committed to protecting your privacy and personal information. This privacy policy applies to http://www.octopus3.com owned by Coelacanth Inc. 


Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. 


Policy

We have made every effort to display our product colors as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

We accept credit card payments only for orders placed through our website. We currently do not furnish W-9 forms to any customer purchasing through our website. Please contact customer service if you have any further questions.

If there are items on your order that are not immediately available to ship to you, we will back order the out of stock item(s) and ship the rest of your order right away. We will contact you via email to inform you that one or more items have been back ordered and to provide you with an estimated restock date. 

Return Processing

Return your items within 7 days for a full merchandise refund. We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement.

Address the return parcel as shown below:
         Coelacanth Special Division : Octopus3.com
         Attn: Returns Dept

         2275 Huntington Dr. #257
         San Marino, CA 91108

If you have any additional questions, please contact us at info@octopus3.com
        

*Octopus3.com is not responsible for customer returns that are not received.